Role:  Guest Experience Officer - Admissions/Retail/Hire and Accommodation - TWPZ

Taronga Western Plains Zoo Dubbo is looking for enthusiastic and customer-focused Guest Experience Officers (GEOs) to join our visitor experience team across a range of areas including Admissions, Retail, Hire and Accommodation (Guides). 

With multiple permanent and casual opportunities available, this is your chance to play a key role in creating unforgettable experiences for guests visiting one of Australia's most iconic zoos.  

• Multiple permanent and casual positions available 

• Opportunities across both Guest Experience (Admissions/Retail/Hire) & Accommodation teams 

• Join a dynamic retail and guest experience team focused on delivering exceptional visitor experiences at Taronga Western Plains Zoo 

• TCSA Wages Employees Award, Mon to Fri $26.94 per hour + 12% superannuation (plus additional weekend and after hours penalty rates where applicable) 

About the Role… 

As a Guest Experience Officer (GEO), you’ll be at the centre of the visitor experience and a key ambassador for Taronga Western Plains Zoo. 

We are recruiting GEOs across two core areas:  

Guest Experience 

Supporting our Admissions, Retail and Hire operations, you will: 

• Welcome and assist guests throughout their visit  

• Process admissions and ticket sales and enquiries 

• Promote memberships, retail products and guest experiences  

• Assist with bike, cart and hire operations and salles 

• Deliver exceptional customer service and create memorable guest interactions  

• Contribute to achieving sales and visitor satisfaction outcomes 

Accommodation 

Working with guests staying in our accommodation , you will:  

• Deliver engaging and memorable guided zoo experiences  

• Welcome and host overnight accommodation guests  

• Provide exceptional service throughout the guest journey  

• Share knowledge and stories about Taronga's animals, conservation work and facilities  

• Create unique experiences that exceed guest expectations 

Working Hours 

• Roles operate on a flexible Monday to Sunday rotating roster 

• Typical shifts range between 7am and 9:00pm, with some early morning, evening and weekend work required depending on the operational area 

• Availability during weekdays, weekends, public holidays and peak visitor periods (school holidays) is essential. 

Key Accountabilities… 

• Deliver exceptional customer service across all guest touchpoints, including ticketing, hire, retail and accommodation environments, creating engaging and memorable experiences that encourage repeat visitation. 

• Actively promote and sell zoo tickets, experiences and memberships, using strong product knowledge and sales techniques to maximise revenue and enhance the guest experience. 

• Maintain high standards of retail presentation, including visual merchandising, stock availability, cleanliness, and point-of-sale operations to support a commercially successful environment. 

• Proactively resolve guest issues and identify opportunities to improve both guest satisfaction and commercial outcomes. 

• Work collaboratively as part of a high-performing team to support daily operations across Guest Experience and Retail areas, contributing to both service excellence and sales performance. 

• Comply with organisational policies, including customer service standards, sustainability practices, and Work Health and Safety requirements. 

About You… 

We’re looking for someone who thrives in a fast-paced, guest-focused retail environment and is passionate about delivering outstanding service. 

You will bring: 

• Proven experience in a retail, tourism, hospitality and/or guest-facing role, with confidence in engaging customers and driving sales 

• Strong communication and interpersonal skills, with the ability to create positive and memorable guest interactions 

• Experience using point-of-sale (POS) systems and handling transactions accurately 

• Hold a current NSW Driver’s License and willingness to obtain MR licence (Guides) 

• Maintain a current Working with Children Check (WWCC) at your own expense 

• Current Applied First Aid qualification (or willingness to obtain) and ability to maintain this qualification at your own expense 

Benefits… 

Our employees enjoy generous employment conditions including some of the following: 

• Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s 

• Free onsite car parking  

• A wide range of discounts on our award winning accommodation across both sites 

• Discounted food and beverage purchases across the sites 

• Fitness Passport 

• We’re a social team - there’s always lots going on around the zoo that we get involved with! 

• + more! 

We Value Diversity… 

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.  

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation. 

About Applying… 

Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.