Role: Guest Experience Officer - Taronga Western Plains Zoo
- Work as a tour guide Based at Dubbo’s Award winning Zoofari Lodge, Taronga Western Plains Zoo
- Causal positions available!
- TCSA Wages Employees Award, GEO $31.49 (Adult) Monday to Friday + additional weekend penalties and allowances where applicable
This is a truly unique role, where you’ll be working as a guide at the zoo’s multi award winning unique accommodation inside the zoo grounds amongst Taronga’s full array of zoo animals! You will provide “world class” customer service across our visitor Accommodation operations and programs at Zoofari and Billabong Camp!
About the Role…
As the Guest Experience Officer (GEO), you will be working alongside a driven and vibrant team, providing transformational Animal based tours – You’ll be the face of Dubbo Western Plains Zoo Accommodation!
Your Day to Day…
Shifts work across a 7-day rotating roster that includes; weekends, public holidays, evenings and school holiday periods, therefore mixed availability is necessary.
- Shift times are generally 6.30am till 3pm AND 1.30pm till 10pm.
As GEO you will be based at the Zoofari lodge and Billabong Camp working across TWPZ’s accommodation locations and Daily tours within the zoo. This role is diverse and exciting! With face-to-face interactions, we always pride ourselves in handling all enquiries with exceptional customer service and a smile.
Key Accountabilities…
- Provide High level Customer service to Accommodation and Zoo Visitors
- Provide Inspirational, transformational tours.
- Provide high level of attention to detail of Guests accommodations
- Comply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
- Comply with and report any Work, Health and Safety incidents in line with Taronga’s Work, Health and Safety Charter.
Required Attributes (or an ability or preparedness to gain)
- LR Drivers licence or Higher
Desirable attributes...
- A level of fitness suitable to undertake walking tours
- Previous experience in a guest facing role
Benefits…
Our employees enjoy generous employment conditions including:
- Complimentary family and friends passes to both Taronga’s zoos in Dubbo and Sydney
- A wide range of discounts on our award winning accommodation
- Discounted food and beverage purchases across both Taronga’s Dubbo and Sydney Zoo’s
- Discounted Fitness Passport
- We’re a social team; there’s always lots going on around the zoo that we get involved with!
- + more!
How to Apply…
Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.
- What does exceptional guest service mean to you? and how would you ensure that you deliver a high level of guest service to our guest each day.
- Tell us about a time you had to solve a customer service complaint, what was the situation and how did you resolve it?
Applications Close: Midnight, Monday 26 May 2025