Role: Lead Housekeeper - Taronga Western Plains Zoo
-
Located at Dubbo’s Iconic - Taronga Western Plains Zoo, Wiradjuri Country
-
Full-time, Ongoing position
-
TCSA Wages Employees Award Cleaning Leading Hand, Monday to Friday $32.13 per hour + additional penalty rates where applicable
Taronga Western Plains Zoo is looking for an experienced and motivated cleaning professional to step into a hands‑on leadership role within our unique accommodation zoo precinct.
As our Lead Housekeeper, you’ll play a key role in ensuring our Zoofari Lodge, Billabong Camp and Savannah Cabins are presented to the highest possible standard — creating unforgettable experiences for our guests as they stay immersed in wildlife and conservation.
This is more than a cleaning role. You’ll lead by example on the floor, help uplift standards, identify opportunities for improvement, and contribute to a safe, sustainable and guest‑focused environment. Working as part of a passionate, high‑performing team, you’ll also help bring Taronga’s conservation and education values to life through everything you do.
If you take pride in quality, enjoy mentoring others, and love the idea of working somewhere truly unique — this role offers the perfect blend of leadership, purpose and variety.
About the Role…
Ensure the presentation of Taronga Western Plains Zoo Accommodation Products, grounds and facilities are maintained to the highest standards.
Key Accountabilities…
-
Lead by example in the delivery of high‑quality cleaning services across Zoofari Lodge, Billabong Camp and Savannah Cabins, undertaking hands‑on cleaning duties while supporting and guiding team members to consistently meet expectations.
-
Maintain exceptional presentation standards across all accommodation, grounds and associated facilities, ensuring spaces are clean, welcoming and aligned with Taronga’s premium guest experience.
-
Proactively identify and address opportunities for improvement by reviewing cleaning practices, procedures and systems, and suggesting practical changes to continuously uplift standards and efficiency.
-
Deliver outstanding customer service by adhering to Taronga’s Customer Service Charter, responding professionally to guest needs, and contributing ideas that enhance the overall visitor experience.
-
Communicate Taronga’s education, conservation and sustainability messages in day‑to‑day interactions with guests and colleagues, ensuring behaviours and messaging align with Taronga’s values, vision and strategic pillars.
-
Work collaboratively within a high‑performing team, fostering positive working relationships, supporting team members, and contributing to the achievement of operational and organisational goals.
-
Champion sustainability in the workplace, following established sustainable practices and actively recommending initiatives that reduce environmental impact and support Taronga’s sustainability targets.
-
Promote a safe and compliant workplace, adhering to Taronga’s Work Health and Safety requirements, reporting hazards and incidents promptly, and supporting a strong safety culture across the team.
-
Monitor and report issues impacting guest experience, facilities or presentation standards, recording concerns and making practical recommendations to improve outcomes for visitors and staff alike.
About You…
We are looking for candidates that have:
-
Current NSW Drivers License or ability to have existing license formally recognised
-
Pre Employment Hepatitis A
-
Obtain and maintain a current paid NSW Working with Children Check (WWCC), at own expense.
Benefits…
Our employees enjoy generous employment conditions including some of the following:
-
Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s
-
A wide range of discounts on our award winning accommodation across both sites
-
Discounted food and beverage purchases across the sites
-
Fitness Passport
-
We’re a social team - there’s always lots going on around the zoo that we get involved with!
-
+ more!
We Value Diversity…
Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.
Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.
About Applying…
Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.
-
This role plays a key part in maintaining high presentation standards across Taronga’s accommodation. Can you describe a time you identified an issue or opportunity to improve cleaning standards or processes, and what action you took?
-
As a Leading Hand, you’ll work closely with others and lead by example.
How do you support and motivate team members while maintaining high standards, particularly in a busy or guest‑focused environment?
Applications Close: 11:59pm Sunday, 3 May 2026