Role:  Appeals Coordinator - Taronga Zoo

Date Posted:  15 May 2024
Department:  Foundation
Job Req ID:  165
  • Located at Sydney’s Iconic - Taronga Zoo!
  • Ongoing, Full-Time position
  • TCSA Employees Award, Clerk Grade 2, Annual Package $84,034 (includes base salary $74,803 + 11% superannuation)


Taronga Zoo Sydney is looking for an experienced and motivated Appeals Coordinator to join our Fundraising team.


Do you love the idea of putting together emotive direct mail appeals to raise critical funds for Taronga? If you enjoy being around animals, love wildlife conservation, and the thought of coming to work and being based at our world class conservation based zoo every day really excites you… then there is no better role for you than this!!


About the Role…

Responsible for supporting the implementation of Taronga’s direct mail appeals programs, as an integral part of the Fundraising team to deliver income for the Taronga with the goal of delivering over $30M in the next 5 years.


Key Accountabilities…

  • To support the end-to-end execution of 6 yearly direct mail appeals and supporting emails.
  • Developing and driving project timelines to ensure the timely delivery of appeal communications.
  • Supported by line manager, liaise with internal stakeholders to develop a bank of stories and content to support appeal communications.
  • Proofing, editing all appeal collaterals and ensuring stakeholder approvals are captured in a timely manner.
  • Working closely with database analyst to request data for the delivery of direct mail appeals and emails.  
  • Briefing suppliers, agencies as well as internal stakeholders on each appeal and ensuring internal team briefings, donor fulfilment and receipts for effective communication at each stage of the appeal.
  • Supported by Fundraising manager, develop post campaign reports for timely reporting.
  • Supported by Fundraising manager, support teams in the development of key brochures.
  • Working with the Fundraising Team to maintain best practice direct marketing programs around appeals and bequests. 
  • Provide ad hoc administrative support

About You…

We are looking for candidates that have:

  • Ideally 12 months experience in fundraising, ideally in a similar role.
  • A keen eye for copy and design.
  • Proven experience in managing projects across multiple departments and ensure on-time delivery of project and costs
  • Demonstrated ability to communicate a high level in both written and oral form, and the ability to communicate, sensitively to people of all ages, financial and social backgrounds
  • High level of initiative and ability to work autonomously as well as part of a cohesive team
  • Excellent time management, project management, organisational and planning skills
  • A Working with Children Check at own expense



Our employees enjoy generous employment conditions including some of the following:

  • Flexible Hybrid work model - Taronga supports a blend of in-office and work from home options.
  • Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s
  • A wide range of discounts on our award-winning accommodation across both sites
  • Discounted food and beverage purchases across the sites
  • Fitness Passport
  • + more!


We Value Diversity…

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.


Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.


About Applying…

Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.


  1. An example of a creative fundraising appeal or campaign you may have seen online or received in the post. Tell us why this appeal resonated with you and what aspects of the design and copy that you found effective to help raise funds.
  2. An example of how a time you had to work with multiple stakeholders on a project with a critical deadline – tell us the key considerations you had to take into account to manage this project in a timely and efficient manner.


Applications Close: 11:59pm Thursday 6 June 2024