Role: Applications Data Specialist - Taronga Zoo
- Located at Sydney’s Iconic - Taronga Zoo!
- Ongoing Full-time position
- TCSA Salaried Employees Award Employees Award, Clerk Grade 5/6, annual package from $109,486 (includes base salary $97,027 + plus superannuation & leave loading)
Taronga Zoo Sydney/ Dubbo is looking for an experienced and motivated Application Data Specialist to join our ITC team!
Are you passionate about technology and wildlife? Taronga Conservation Society Australia is seeking a dynamic Applications Data Specialist to play a key role in supporting and enhancing the digital systems that power our mission to secure a shared future for wildlife and people.
About the Role…
The Applications Data Specialist provides troubleshooting and broad ranging Tier 1 and 2 technical support and advice to users across Taronga’s core applications, platforms and technologies
Key Accountabilities…
- Utilise appropriate tools and methods to address user support queries and return user’s core application systems to optimum efficiency
- Apply best practice to system Moves, Adds and Changes and document actions accordingly
- Liaise with core system vendors for Tier 3 support enquiries
- Manage with set-up activities for systems and monitor their performance to limit or prevent loss of service to end users
- Create and maintain support documentation to assist others in restoring services and reduce the impact of unplanned outages
- Work closely with key stakeholders and application owners for the continual improvement of existing systems and provide advice when implementing new systems making sure they align with Taronga’s digital strategy.
- Provide end user training and maintain knowledge management systems as required
- Comply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
About You…
We are looking for candidates that have:
- 2+ years of experience in an Applications Specialist or similar role preferably supporting SaaS applications.
- Experience with vendor management
- Hands-on experience with application implementations, enhancements, and integrations.
- Experience with Centaman, Salesforce, and SAP ERP and Successfactors systems is an advantage
- Strong communication skills, with the ability to clearly explain system changes and functionality to all employees across Taronga.
- Excellent verbal and written communication skills.
- A current paid NSW Working with Children Check
- NSW Drivers Licence
Benefits…
Our employees enjoy generous employment conditions including some of the following:
- Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers!
- Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s
- Free onsite car parking, outside of peak periods
- A wide range of discounts on our award winning accommodation across both sites
- Discounted food and beverage purchases across the sites
- Discounted Fitness Passport
- We’re a social team - there’s always lots going on around the zoo that we get involved with!
- + more!
We Value Diversity…
Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.
Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.
About Applying…
Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.
- What experience do you have managing Centaman's ticketing software?
- What experience do you have managing SAP S4Hana finance system?
Applications Close: Midnight, Monday 23 June 2025