Role:  Front Desk Officer - Taronga Zoo, Wildlife Retreat

Taronga Zoo’s Wildlife Retreat team is currently seeking a casual Front Desk Officer, to join the team!

• Casual position
• Casual loading rate GEO: $32.59 per hour Mon to Fri (evening, weekend and public holiday additional penalties apply where applicable)
  
  

About the Role…
This casual position will involve you being the front face for Taronga’s guests visiting the Wildlife Retreat.

You’ll be involved in the daily operations, ensuring an exceptional guest experience. This role is highly visible and present, providing a personal hosting style of service to guests.

Your shifts will be across a 7 day roster, so having availability to work Monday to Sunday shifts is advantageous.

Shifts times can include:
- 8am - 4pm
- 9am - 5pm
- 1pm - 9pm

We are looking for candidates that have:

• Demonstrated experience in customer service in a Tourism or Hospitality setting.
• Available to work varying hours, including AM/ PM and weekends when required
• Sensitivity to, and understanding of, the cultural needs of Indigenous people.
• Prior experience working with Opera PMS an advantage
• NSW paid working with children check (NSW WWCC) at own expense

Benefits…

Our employees enjoy generous employment conditions including some of the following:

• Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s
• Free onsite car parking, outside of peak periods
• A wide range of discounts on our award winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Fitness Passport
• We’re a social team - there’s always lots going on around the zoo that we get involved with!
• + more!

About Applying…
Please submit your resume and screening questions applicable for this position in your application. You are also required to complete the following two target questions as part of your application. 

1. This position requires you to work varying hours, including working AM/ PM and weekends when required across a 7 day roster.
   Please explain your current availability, any other positions and work schedules you currently hold, and any restrictions around your availability.
   
   
2. Tell us about a time when you have had to resolve an issue for a guest. What happened, and what did you do to ensure a positive outcome for all involved?

Applications Close: 11.59PM Tuesday 17 March 2026