Role:  Guest Experience Officer - Wildlife Retreat at Taronga Zoo

Date Posted:  2 Jul 2024
Department:  Accommodation
Job Req ID:  212

  • Located at the Sydney’s Iconic Taronga Zoo, Mosman!
  • Casual roles on offer
  • TCSA Casual GEO Wages Award: Hourly Monday to Friday rate $30.12 inclusive of casual loading + weekend penalties + public holiday loading when applicable


This is a truly unique guest facing role – Based at Taronga Zoo, Mosman!!

With Taronga’s busy period around the corner, we are seeking casual Guest Experience Officer’s to join the Retreat team! Immediate start date available!

We’re looking for energetic new starters who can hit the ground running and provide top notch Taronga Zoo service for guests visiting the zoo!


  • Candidates will need to have a minimum of 2 days availability over a 7-day roster period
  • Unique opportunity to work in a luxury eco retreat that is rated as one of the best hotels in Sydney!
  • Exciting and varied work that will allow you to develop a career in hospitality and tourism

About the Role…

The role of a Guest Experience Officer at Taronga Zoo is to primarily provide inspirational experiences to our guests staying at The Wildlife Retreat. We are looking for team members to work in the following roles:

  • Reception - delivering face to face customer service, making sure that from the moment our guests arrive, right through to the time that they depart they have received genuine and friendly service.
    Reception shifts are usually 8 hours long, with start times varying from 7am through to 10pm.


  • Tours – delivering information and stories about native Australian animals in our care and sharing our vital conservation messages. Every day we deliver early morning tours between 7am and 10am and afternoon/evening tours between 2pm and 9pm.


Taronga Zoo is a place for animals and people. We are looking for team members who are passionate about working with people. If you love delighting guests from all works of life, we’d like to hear from you.


Our employees enjoy generous employment conditions including:

  • Complimentary family and friends passes across both Taronga's zoo's in Dubbo and Sydney
  • A wide range of discounts on our award winning accommodation
  • Discounted food and beverage purchases across the site
  • Discounted Fitness passport
  • Free onsite zoo car parking

About You…

We are looking for candidates that have/are willing to:

  • Exceptional customer service skills
  • The ability to positively engage with a range of guests
  • A team player who shows kindness and respect to their colleagues
  • To be active – you’ll be on your feet for long periods of time and may require some moderate to heavy lifting and reaching
  • The availability to work flexible hours across our trading days – 365 days of the year
  • Maintain a current paid NSW Working with Children Check

We Value Diversity…

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.
Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

About Applying…

Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application. 


  1. We aim to provide a memorable guest experience. Tell us how you have encountered, or delivered exceptional customer service? Use examples.
  2. What sustainability practices would you expect to see being implemented in a luxury hotel?


Applications close: 11:59PM Sunday 21 July 2024