Role: IT Helpdesk - Taronga Zoo
- Located at Sydney’s Iconic - Taronga Zoo!
- Casual positions available
- TCSA Salaried Employees Award, Clerk Genscale 2 Casual Pay Rates: Mon to Fri Rates $32.63per hour plus weekend penalties where applicable
Kickstart your IT career at Taronga Zoo Sydney.
We are looking for motivated and tech-savvy IT Helpdesk Support Officers to join our team and provide hands-on support to staff across both zoo sites. In this dynamic role, you'll assist with troubleshooting and resolving a wide range of IT issues—from network and hardware problems to software installations and password resets.
You'll work directly with users to ensure smooth day-to-day operations, document solutions, escalate complex issues to senior staff, and contribute to IT projects that support Taronga’s mission to secure a shared future for wildlife and people. This is a fantastic opportunity to gain real-world experience, build your technical skills, and be part of a supportive and collaborative team.
About the Role…
Provide technical support and assistance to the staff across Taronga. The IT helpdesk Support Officer will be responsible for troubleshooting and resolving various IT issues, such as network connectivity, software installation, hardware malfunction, password reset, etc. The IT helpdesk intern will also be expected to communicate effectively with the users, document the problems and solutions, and escalate complex cases to senior IT staff. They will also be required to participate in Projects.
Key Accountabilities…
- Provide support to staff and solve problems to minimise loss of productivity, ensuring all requests are entered and updated in the help desk system (JIRA).
- Complete simple / standard set-up activities for user accounts, computers, mobile devices, audio-visual equipment and other Information Management and Technology (IT) systems in line with Service Level Agreements.
- Monitor the performance of systems and assist with the identification of potential issues and propose solutions.
- Contribute to the development of reference materials through maintenance of documentation on knowledge base articles, system configurations and technical processes.
- To build, configure and distribute the Standard Operating Environment (SOE) which includes the installation and configuration of software.
- Adhere to key performance indicators for timely updating and closure of tickets including incidents and service requests.
- Participate in Projects as directed by IT Project Manager
- Comply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
About You…
We are looking for candidates that have:
- Demonstrated further learning in information technology or a related discipline.
- Sound experience in competently installing and troubleshooting Microsoft Operating Systems and application software.
- Current Class C Driver’s License (or equivalent) recognized by New South Wales’ authorities.
- Obtain and maintain a current volunteer NSW Working with Children Check.
Benefits…
Our employees enjoy generous employment conditions including some of the following:
- Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers!
- Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s
- Free onsite car parking, outside of peak periods
- A wide range of discounts on our award winning accommodation across both sites
- Discounted food and beverage purchases across the sites
- Discounted Fitness Passport
- We’re a social team - there’s always lots going on around the zoo that we get involved with!
- + more!
We Value Diversity…
Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.
Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.
About Applying…
Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.
- Describe a time when you helped someone resolve a technical issue. What was the problem, how did you troubleshoot it, and what was the outcome?
- This role requires clear and patient communication with users who may have limited technical knowledge. Can you share an example of how you've explained a technical concept or solution in a way that was easy to understand?
Applications Close: Midnight, Sunday 6 July 2025