Role: Senior Guest Experience Officer - Trackless Train Driver
- Located at Sydney’s iconic Taronga Zoo!
- Casual position
- TCSA Wages Employee Award, GEO hourly base rate $27.19 per hour (Mon to Fri) + additional weekend/ Public Holiday and after-hours penalty rates where applicable
Looking to secure a shared future for wildlife and people?
Taronga is looking for experienced, driven and motivated Senior Guest Experience Officers – Taronga Wildlife Express Driver who are interested in a casual position.
About the Role…
- Shifts typically range from 10:00am till 4:00pm, 7 days per week + weekends and major events
- Average of 2 shifts per week on offer + opportunity for more
- This role provides a “world class” customer service experience across all visitor operations and programs – All on the job training provided!
- As Taronga prepares for the school holiday periods leading into Summer/ School holidays, we are seeking casual Guest Experience Officers to join the team. Commencement of the role will be mid to late November 2025.
Key Accountabilities…
- Comply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
- Deliver high quality customer service experiences in order to provide excellent guest experience and promote repeat visitation.
- Communicate Taronga’s education and conservation messages both internally and externally, ensuring all communications align with Taronga’s values to inspire change in accordance with Taronga’s vision and strategic pillars.
- Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.
- Comply with and suggest sustainability practices in the workplace to help achieve Taronga’s sustainability targets and reduce environmental impact.
- Comply with and report any Work, Health and Safety incidents in line with Taronga’s Work, Health and Safety Charter
About you…
We are looking for candidates that have:
- Demonstrated experience within the Customer Services, Attractions, Amusements, Tourism or Hospitality industry
And are willing to:
- Obtain and maintain a current paid NSW Working with Children Check at own expense
- Hold and maintain a current NSW Drivers License (optional)
Benefits…
Our employees enjoy generous employment conditions including:
- Complimentary family and friends passes across both of Taronga’s zoos in Dubbo and Sydney
- A wide range of discounts on our award-winning accommodation across both sites
- Discounted food and beverage purchases across the sites
- Reduced rates for some exciting services across both zoos
- Free onsite parking, outside of peak periods
- Discounted fitness passport
- + more!
About Applying…
Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.
- In 100 words or less, please outline your experience where you have driven a commercial or large vehicle where guests were transported for an experience or adventure?
- In 100 words or less, why would popular destinations such as Taronga Zoo have procedures & processes in place for guest experience, WHS and the day-to-day zoo operation?
Applications Close: Sunday 19 October 2025 – 11.59pm
Shortlisted candidates will need to be available to attend a 30-minute face to face interview at Taronga Zoo, Mosman on Monday 27 or Tuesday 28 October 2025 between 9am and Noon.