Role: Tourism Sales Support - Taronga Zoo
Taronga Zoo Sydney is looking for a motivated Tourism Sales Support to join our Sales team! Based at the zoo, this extremely unique role brings together the worlds of Conservation and Tourism Sales!
- Located at Sydney’s Iconic Taronga Zoo
- Full time, ongoing position
- TCSA Salaried Employees Award, Clerk Genscale10, annual package $81,353 (includes base salary $71,777 + 12% superannuation & leave loading when applicable)
About the Role…
The Tourism Sales Support role is an essential part of Taronga’s Tourism Team, providing high‑quality administrative, customer and sales support to help grow visitation and deliver exceptional experiences for guests, partners and stakeholders.
Working closely with the Tourism Sales Manager and broader Tourism & Guest Experience teams, this role ensures the smooth coordination of sales activities, supports the delivery of trade and partner bookings, and helps maintain strong relationships across the tourism network.
Key Accountabilities…
- Distribute regular email communications to the different account sectors, sharing relevant news and product information from Taronga.
- Assist Tourism Manager to achieve agreed Tourism income targets through effective servicing of external stakeholders and tourism accounts.
- Daily management of trade reservations including but not limited to; inputting of bookings, invoicing and answering enquiries from both trade and the public
- Distribute and collate commercially confidential rates and contracts on an annual basis
- Undertake essential team administration and sales support duties
- Comply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
- Attend industry networking and updates both within and outside of normal work hours when required.
- As required coordinate and support the team with large in-ground groups/events
- Assist with management of OTA Accounts including Rezdy connections
- Undertake monthly reconciliations and reporting
About You…
We are looking for candidates that have:
- Minimum 12 months’ experience in the tourism industry.
- Understanding of the Microsoft suite of products.
- Experience with Rezdy desired but not essential.
- Experience in providing administrative support in a tourism or marketing industry role
- Obtain and maintain a current paid NSW Working with Children Check at own expense.
Benefits…
Our employees enjoy generous employment conditions including some of the following:
- Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers!
- Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s
- Free onsite car parking, outside of peak periods
- A wide range of discounts on our award-winning accommodation across both sites
- Discounted food and beverage purchases across the sites
- Fitness Passport
- We’re a social team - there’s always lots going on around the zoo that we get involved with!
- + more!
We Value Diversity…
Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.
Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.
About Applying…
Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.
- In the tourism trade space, how would you work with OTAs, ITOs and wholesalers to ensure our images, product descriptions, and rates are always accurate and up to date across all partner channels?
- You have a same day group amendment from a key partner, a month end finance reconciliation, and two urgent OTA content fixes. Advise how you would triage, communicate, and execute these tasks to meet deadlines and service levels.
Applications Close: 11:59pm 11 March 2026