Role: Traineeship, IT Support - 2025 Start Date! Taronga Zoo
- Located at Sydney’s Iconic - Taronga Zoo – Cammeraigal Country
- 2 Year Traineeship position - Certificate III in Information Technology
- Early 2025 start date!
Taronga Zoo Sydney is looking for a motivated and willing to learn Traineeship, IT Support to join our IT team, starting in 2025! This is a fantastic opportunity for a school leaver, or adult trainee, wanting to enter the IT industry and learn from an industry leading team.
Taronga will support 1 paid day per week where you will complete your studies at TAFE.
About the Role…
In this position, you will provide technical support and assistance to the staff across Taronga. As the IT Trainee, you will be responsible for troubleshooting and resolving various IT issues, such as network connectivity, software installation, hardware malfunction, password reset, etc under the supervision of the Technology Officer.
The IT helpdesk trainee, with support from the IT wider team, will communicate effectively with Taronga users, document problems and solutions, and escalate complex cases to senior IT staff.
You will also be required to participate in Projects and other IT work as required.
Key Accountabilities…
- Provide support to staff and solve problems to minimise loss of productivity, ensuring all requests are entered and updated in the help desk system (JIRA).
- Complete simple / standard set-up activities for user accounts, computers, mobile devices, audio-visual equipment and other Information Management and Technology (IT) systems in line with Service Level Agreements.
- Monitor the performance of systems and assist with the identification of potential issues and propose solutions.
- Contribute to the development of reference materials through maintenance of documentation on knowledge base articles, system configurations and technical processes.
- To build, configure and distribute the Standard Operating Environment (SOE) which includes the installation and configuration of software.
- Participate in Projects as directed.
About You…
We are looking for a candidate that has:
- Must be eligible to enrol in the relevant TAFE trade course.
- Foundational critical thinking and problem solving skills.
- Work well within a team environment and demonstrated ability take instructions.
- Obtain and maintain a current paid NSW Working with Children Check at own expense (if 18 years +).
About Us…
Our employees enjoy generous employment conditions including some of the following:
- Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s
- A wide range of discounts on our award winning accommodation across both sites
- Discounted food and beverage purchases across the sites
- Discounted Fitness Passport
- Free onsite zoo car parking
- We’re a social team; there’s always lots going on around the zoo that we get involved with!
- + more!
About Applying…
Please submit your resume and a cover letter of one page. You are also required to complete the following target question as part of your application.
- What is it about starting a Traineeship, IT Support role at Taronga Zoo that motivates you?
- This is a 24 month traineeship, aimed at either a school leaver, or adult trainee. Please give us a brief summary where you are in your career currently.
Applications Close: 11:59pm 24 November 2024