Role:  Volunteer Program Support Officer - Taronga Zoo

Taronga Zoo Sydney is seeking a proactive and organised Volunteer Program Support Officer to join our People, Culture & Safety Team. This is an exciting opportunity to play a key role in supporting Taronga’s Volunteer Program which engages hundreds of passionate volunteers across Taronga Zoo Sydney and Taronga Western Plains Zoo, Dubbo. 

• Located on-site at Sydney’s iconic Taronga Zoo – Cammeraigal Country
• Temporary 2-year, Full-Time Position
• TCSA Salaried Employees Award, Clerk Grade 1/ 2, annual package from $85,831 (includes base salary $75,728 + 12% superannuation & leave loading)

This role is perfect for someone who thrives in a dynamic environment, enjoys working with a diverse range of people, and has strong administrative skills and attention to detail. You’ll help deliver a program that connects volunteers to Taronga’s mission of securing a shared future for wildlife and people. 

This role suits someone with excellent communication skills who enjoys working with people, is confident with administrative tasks and systems, and brings a flexible, can-do attitude to day-to-day work. You will move comfortably between routine responsibilities and new tasks as they arise, keep information accurate, and contribute to the smooth delivery of a busy and very rewarding volunteer program. 

About the Role…

The Volunteer Program Support Officer provides a diverse range of support services for Taronga’s Volunteer Program, enabling the quality delivery of initiatives and solutions in alignment with Taronga’s Strategic Plan. You will coordinate the recruitment and onboarding process, maintain the Volunteer Management System, and provide helpful and timely support to volunteers and employees. 

You’ll also undertake a variety of administrative tasks, support meetings and events, and contribute to and suggest projects that enhance volunteer engagement and uphold the National Standards for Volunteer Involvement. 

Key Accountabilities…

• Assist with the coordination and delivery of the Volunteer Program across Taronga Zoo and Taronga Western Plains Zoo. 
• Administer and maintain the Volunteer Management System, ensuring data and records are accurate and current. 
• Coordinate the recruitment and onboarding process, ensuring excellent customer service to our candidates and hiring teams.
• Provide a full range of administrative support services, including records management, correspondence, scheduling and meeting/event support. 
• Respond to enquiries and escalate as necessary to ensure timely resolution. 
• Maintain compliance with the National Standards for Volunteer Involvement and suggest initiatives for improvement. 
• Comply with sustainability practices and Taronga’s Work Health and Safety Charter. 

About You…

We are looking for candidates that have:

• Demonstrated experience in administrative support in a dynamic environment. 
• Excellent communication skills, with the ability to explain information clearly and work well with a diverse range of people. 
• Strong organisational skills and the ability to plan, prioritise and manage competing demands in a busy team. 
• A proactive, flexible approach to day‑to‑day work, with confidence using systems and a focus on accurate, tidy records. 
• Proficiency in Microsoft Office and comfort learning, using and educating on new technology. 

Benefits…

Our employees enjoy generous employment conditions including some of the following:

• Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s
• Free onsite car parking, outside of peak periods
• A wide range of discounts on our award winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Fitness Passport
• A vibrant, social team environment with plenty of opportunities to get involved!
• + more!

We Value Diversity…

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

About Applying…

Please submit your resume and a cover letter of one page. You are also required to complete the following target questions as part of your application:

1. You have routine tasks to complete (e.g. emails, data input), but you’re asked to attend a project planning meeting later that morning and organise external volunteer interviews happening in 1 weeks’ time. Outline the steps you would take to organise your day, what would you delay and why, and who would you inform and how? (500 word limit)

2. This role involves compliance, maintaining the Volunteer Management System and scheduling and supporting meetings and events. Tell us about a time you managed a range of tasks or systems. How did you stay organised, accurate and deliver what was required? What worked well, and what could you do differently? (500 word limit)

3. Describe a time you worked as part of a team to deliver something important under time pressure or during a change. What was your role, how did you communicate and coordinate with others, and how did you handle different views or feedback? What was the outcome? (500 word limit)

Applications Close: 11:59pm Wednesday 8 April 2026